BISP Payment Deduction Complaint Procedure February 2026

Published On: February 5, 2026

If your Benazir Income Support Programme payment has been reduced without explanation, you can file a formal complaint and recover the deducted amount through the official BISP grievance system. The process is free, simple, and designed to protect beneficiaries from agent fraud, unauthorized deductions, or system errors. February 2026 updates have improved response times and added digital tracking through the BISP support channels. Acting quickly and submitting the correct documents increases your chances of getting the full payment restored. Below is the exact step-by-step method.

Why BISP Payments Get Deducted

Agent Misconduct

Some retailers or agents illegally cut money as “service fees.”

Biometric or System Errors

Fingerprint mismatch or database issues can show partial payments.

Record Update Delays

Recent survey or family data updates may temporarily affect installments.

Step-by-Step Complaint Procedure

Step	Action	Details
1	Visit BISP Office	Go to nearest Tehsil BISP center
2	Bring Documents	Original CNIC + payment receipt/SMS
3	Explain Deduction	Tell exact amount received vs expected
4	Biometric Verification	Thumb verification for identity
5	Register Complaint	Officer enters issue in system
6	Get Complaint Slip	Keep tracking number safe

How to Track Complaint Status

SMS Method

Send CNIC number to 8171 for updates.

Office Follow-Up

Visit office with slip if payment not returned in next cycle.

Important Tips for Fast Resolution

Never pay any fee to agents
Always collect printed receipt
Report immediately after deduction
Keep SMS proof safe

Conclusion

BISP provides full protection against illegal deductions. File your complaint quickly, keep proof, and track your case to ensure your full financial aid is restored.